Last updated May 5, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
30-Day Money-Back Guarantee for Any Reason
Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable. (Note: Ordering equal to or more than 10 units of a product will be considered a bulk order.）Once the returned item arrives back in Sainlogic’s warehouse for inspection, the refund process will begin.
- Returns must include all accessories ( When returning products purchased in the "Buy One, Get One" promotion, you must return both products. If you only return one product, the refund amount will be the amount paid minus the MSRP of the other product. )
- Items must include original packaging
- For non-quality related warranty claims, buyer is responsible for shipping costs
- For non-quality related warranty claims, Sainlogic refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Sainlogic’s online stores, please contact retailers for refunds.
How to return an item at sainlogic.com?
To initiate a return, you will need to submit a return request. Please have your order number and the email address used for the purchase ready. You can start your return here.
If you have a Sainlogic account, you can manage returns directly through your order history. Guests who do not have an order number can register for an account using the email address associated with the purchase. This allows you to access your order history and manage returns.
How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.
EXCEPTIONS
Refund requests for the 30-day money-back guarantee to expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired 30-day-return guarantee. For purchases not made directly through Sainlogic's online stores, please contact retailers for refunds.
For quality-related issues, please see below.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Sainlogic are covered by an extensive warranty, starting from the date of purchase.
Sainlogic's warranty is limited to the country of purchase. The limited warranty is void on items taken outside the country bought initially or shipped directly from an authorized online purchase.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available. Otherwise, The warehouse will send a new product.
Warranties on all replacements follow the same warranty timeframe of the original defective item or three months after being replaced, whichever is longer. Warranties on products are void after having been refunded.
The following items /conditions cannot be returned or exchanged:
- weather station accessories
- secondary returned or exchange is not supported
Please contact us at the customer service number below to arrange a refund or exchange for defective or damaged products.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: info@sainlogic.com